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Product Expert (People Intouch)

Amsterdam

Type of position

Commercieel/verkoop

Career level

Starter (1 – 3 jaar ervaring), Ervaren (4 jaar of meer)

Education level

WO, HBO

Employment

Vast

Place

Amsterdam

Interested in working closely with organisations to (technically) implement a unique global misconduct communication platform? Then this vacancy is for you!

Angèle Huijs - Questions about this vacancy

About the function

As Product Expert you are part of the Implementation Team of People Intouch. The following tasks are part of your activities:

  • You are responsible for the technical configuration and functional implementation of SpeakUp® and the Case Management System (CMS);
  • You take care of the preparation, go-live of the system, and after that you are also the point of contact for customers when it comes to technical and functional questions;
  • For this, you visit clients at home and abroad;
  • You manage the project administration and monitor the planning;
  • You switch frequently and at various levels with the customer: from employee to key-decision makers (board);
  • Product development: you continuously work on improvements for SpeakUp® and CMS;
  • You are the internal (also in the prospect phase) and external point of contact for substantive questions about our products.

About the company

People Intouch was founded in 2004 to fulfill its mission:

 

‘To help companies create a fair and transparent culture by connecting and protecting people’.

 

In the years since its foundation, People Intouch has become a very international company with clients in more than 60 countries, now active in all sectors of business and government. The company is based in Amsterdam in the Olympic Stadium, a very dynamic environment, with a positive, ambitious corporate culture and entrepreneurial spirit.

People Intouch is the most internationally oriented specialist for reporting misconduct and has developed a special system for this: SpeakUp®. This system is now available in more than 70 languages ​​and more than 240 countries and thus has a global reach. People Intouch is a young, cosmopolitan and fast growing company, with an office in a bustling environment, and is looking for colleagues who fit this company culture. The company has the expertise, people and resources needed to be of service to its international and multilingual customers.

People Intouch has the ambition to further expand its leading position worldwide, to expand the ‘thought leadership’ in the area of misconduct, and to increase turnover ambitiously within the next three years.

The core values ​​of People Intouch are embedded in the organization and offer a strong corporate culture to every employee:

 

Be a partner                                     Have Fun
Strive for Excellence                       Be Fair
Be Passionate

Who are you?

You have/are:

  • Preferably full-time available, otherwise 32 or 36 hours;
  • More than 3 years of relevant work experience in a professional organization;
  • HBO (Higher professional education) or WO (Academic degree);
  • Fluent in English (oral and written). English is the main language at People Intouch;
  • Affinity with integrity
  • Experience with (the implementation of) functional IT solutions, and the ability to properly translate and switch between wishes and questions from customers, and answers from IT specialists;
  • Creative and inventive, analytical, and critical;
  • A connecter, good listener, communicative, accessible, representative, and a teamplayer;
  • Responsible, driven, result-oriented, and solution-oriented.

Furthermore, it is preferable to have the following characteristics/experiences:

  • Other language skills, such as Swedish, Finnish, Spanish, French, German or Chinese;
  • Known and educated in the Governance, Risk, and Compliance field;
  • Experience with whistleblower issues;
  • Experience with the functioning of large multinationals;
  • Knowledge of programs, such as JIRA and Confluence.

What do we offer?

A good employment package in an ambitious, growing, financially healthy, innovative, and knowledge intensive company:

  • Competitive salary
  • Good pension
  • Full coverage of travel expenses (both nationally and internationally)
  • Bonus arrangement

Screening & assessment

A pre-employment screening is part of the application procedure, possibly an assessment can take place. A certificate of conduct (VOG in Dutch) is requested on taking up duties.

Product Expert (People Intouch)

Apply now and we'll contact you as soon as possible.